Apr 04

Delivery Report in Outlook or Outlook Web App

Overview

When using Outlook or Outlook Web App (OWA) in an Office 365 or Exchange environment, you can track the message from the client side.  Both Outlook and OWA allow you to view a delivery report in order to confirm a message was delivered when the recipient claims they have not received it or if it’s taking a long time to deliver.  Delivery reports work for both internal and external recipients.

View a Delivery Report in Outlook

  1. In Outlook, go to your Sent Items folder
  2. Locate the message you want to track and open it
  3. Click File, click Info, and click Open Delivery Report

Outlook Message Delivery Report

View a Delivery Report in Outlook Web App (OWA)

If you are using any other email client than Outlook (mobile device, OWA, etc), you can use OWA to view a delivery report.

  1. Login to OWA at https://portal.microsoftonline.com
  2. Click the Gear Icon, then click Options
  3. Click Organize Email then click Delivery Reports
  4. Enter your search criteria, click Search
  5. Select the email you want to track and click the Pencil Icon to view the delivery report

OWA Delivery Report

Review Delivery Report

Internal delivery reports will show Delivered upon success delivering.  Also note, Office 365 Exchange only keeps message tracking data for 14 days.

Delivery Report Internal

External delivery reports will only show Transferred which means it successfully sent out from your mail server.  However, this does not guarantee the recipient received the email because there can be issues on the recipients email server.

Delivery Report External

Feb 09

ConvertOutlookContactsToAD.vbs

 

Feb 07

Outlook unable to open your default e-mail folders

Error Messages

  • unable to open your default e-mail folders
  • Cannot open the Outlook window. The server is not available.

Resolution 1

Outlook was installed with compatibility mode.

  1. Locate your outlook.exe,
    1. Typically in C:\Program Files (x86)\Microsoft Office\Office14\
      1. (Note: 14 is for office 2010, yours may vary depending on your version of Outlook).
  2. Right-click the OUTLOOK.EXE, and select properties.
  3. On the Compatibility tab, uncheck all of the settings as shown belowOutlook Compatibility Tab Everything Unchecked

 

Resolution 2

Use the /resetnavpane when opening Outlook.

  1. Click Start and enter cmd in the search/run menu to open a command prompt
  2. In the command prompt, run the following command
    1. (Note: 14 is for office 2010, yours may vary depending on your version of Outlook)